Help / FAQ
Quick answers.
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01How long does delivery take?
7–9 business days. Tracking lands in your inbox the moment your paddle leaves the warehouse.
02Do I have to pay customs or duty at delivery?
No. Mako absorbs all import duties. The price at checkout is the final all-in price.
03What payment methods are accepted?
UPI, all major Indian credit and debit cards, netbanking, and select wallets - handled by Stripe.
04What if my paddle arrives damaged, defective, or incorrect?
Contact us within 7 days with your order number and photos. Approved damaged, defective, or incorrect-item claims receive a replacement. We do not accept change-of-mind returns or exchanges. Full details are in our Replacement Policy.
05Is there a warranty?
30-day defect warranty. If the paddle has a manufacturing defect or breaks under normal play, we replace it free of cost. Court damage and edge wear are not covered.
06Are more paddles coming?
The current lineup includes five models: Apex (Fibre Glass), Drift Evo (T700), Drift (T700), Phantom (Kevlar), and Titanium.
07Are Mako paddles tournament-ready?
Check the certification shown on each product before sanctioned play, as approval can vary by model and event.
08Where do you ship from?
We ship direct from our manufacturing partner, without warehousing markups or middlemen. That helps us keep prices competitive.
09Do you ship outside India?
Not yet. India-only at launch.
10I have an issue with my order. Who do I contact?
support@makosports.in - include your order number (it starts with
MK-) and we'll get back within 24 hours on business days.