Policy / Replacements
Replacement Policy
Eligible defective, damaged, or incorrect paddles are replaced. We do not offer returns for change of mind.
Last updated · 2026-07-03
7-day replacement window
Contact us within 7 days of delivery if your paddle arrives damaged, defective, or different from the model ordered.
What qualifies
- Manufacturing defects present on delivery
- Damage sustained during shipping
- An incorrect model or quantity received
How to request a replacement
- Email support@makosports.in with your order number.
- Include clear photos or video showing the issue and the shipping packaging.
- We will review the request and confirm replacement eligibility.
- If approved, we will arrange the replacement and provide any return instructions for the affected item.
Not eligible
- Change-of-mind requests or preference changes
- Normal wear, scratches, edge damage, or damage caused during play
- Issues reported after the applicable replacement or warranty period
- Items modified, resold, or used outside their intended purpose
30-day defect warranty
If a manufacturing defect becomes apparent during normal play within 30 days of delivery, email support@makosports.in with evidence. Approved claims receive a replacement at no additional cost.
No refunds or exchanges
Orders are not eligible for refunds, returns, or exchanges for change of mind. Our remedy for an approved damaged, defective, or incorrect item is replacement.